Refunds and returns

Please contact info@romatti.ae to let us know your reasons for returning. When sending any item back to us, it is important that you save all the original packaging. Please ensure that it is packaged as it was when it arrived with you. Our Customer Care Team can provide guidance on this.

Damaged items. What do I do if my item arrives damaged?

If your goods arrive damaged or faulty, Romatti is here to fully support you. If the goods arrive in a way you were not expecting, please ensure you let us know as soon as possible, and always within 14 days of receipt of your product(s).

Please provide us with the following when raising a claim:

Images of the product received (demonstrating any damages/faults/errors).
Images of the packaging (demonstrating how the item/s were packaged inside on arrival as well as showing any damage the packaging has suffered).
Images of any packaging labels (both brand labels as well as courier labels).
Images of any labels or stickers on the product itself.
Please advise us of the full order number so we can easily find the order on our system.

Our Customer Care Team will aim to confirm receipt of your email within 48-72 business hours, following this a resolution should be provided to you within 5-7 working days.

The return of goods may be necessary under the claim. When sending any item back to us, it is important that you save all the original packaging. Please make sure it is packaged as it was when it arrived with you. If the packaging was damaged, extra packaging may be required. Our Customer Care Team are on hand to give guidance on this.