Shipping & payment

Shipping
  • When will I get tracking information?

In most cases, orders ship within 5-7 days. Shipping and delivery dates aren’t guaranteed unless otherwise noted.

  • How long will it take for my order to arrive, once it ships?
Both domestic and international orders arrive within 2-4 weeks of shipping. The delivery time is not guaranteed due to the current situation in the world, but we do try to get you your item as soon as possible.


  • When will I get tracking information?
You’ll receive tracking info as soon as your package ships, via the email you placed your order with. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation. Please note it can sometimes take up to 3 days for your tracking link to update. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

  • What shipping carriers do you use?
We cooperate with the following shipping carriers: EMS, UPS or FedEx.


  • What countries are excluded from worldwide shipping?
We ship to every country worldwide.


Products

  • Can I get a different size or color than what is offered through the store?
You can order a specific size or color by emailing us at the email listed above.

  • How do I begin the process of returning my order for a refund or an exchange?

Please contact our team by emailing us at the email listed below before shipping your package to us.

If you ship an item to us for a return or exchange without contacting us first, we can’t guarantee that your request will be processed

  • How long is the warranty period?

The warranty period starts on the date of the original purchase of the product and lasts for one (1) year both for individual customers and business customers.